Business Plan 2017 – 2018

Surrey Place Centre provides specialized clinical services that are responsive to individual’s needs and promote health and well-being in the Toronto region.  We help children and adults living with developmental disabilities, autism spectrum disorder and visual impairments reach their full potential.

Below is a look at our 2017-2018 Business Plan

Mission & Vision

We help people of all ages with developmental disabilities and autism spectrum disorder to lead healthy and socially inclusive lives using our exemplary skills in interdisciplinary clinical services, education and research.  We provide many of our clinical services in both official languages, and where we do not, we refer to a French language service provider.

Vision

Living your potential – All your Life!

Collaboration – We succeed by working together with our clients, families and community and government partners

Accountability – We do what we say we will do and deliver the best possible results for the people we serve

Innovation – We develop new ideas and approaches to share with the world

Respect – We seek to understand before being understood and accept differences in a professional and caring manner

Responsiveness – We respond to the needs of our clients and partners promptly and with excellenceStrategic

About Us

We empower infants, children, youth and adults living with developmental disabilities, autism spectrum disorders and visual impairments to reach their full potential. We offer a variety of groups and workshops for clients, families and caregivers as well as extensive education and consultation services to community agencies. Learn more about Surrey Place Centre by visiting the ‘About Us’ section of our website.

About Our Programs & Services

Our comprehensive programs and services range from assessment, diagnosis, and one-on-one treatment, to family counselling and group support and are provided by a broad network of clinicians who work together in inter-professional teams to provide optimal service. Click on the links below to learn more about our programs or services.

Strategic Directions 2015-2020

Our 2015-2020 Strategic Directions are the culmination of discussions with and guidance from our clients, staff, board, and our government and community partners.

Strengthening Our Capacity

We will strategically invest in our people and infrastructure to provide the highest standards of service for our clients and their families.

Bridging Gaps in the System

We will improve the quality and efficiency of developmental services locally and provincially by strengthening and expanding our collaboration with the health system.

Building a Centre of Excellence

We will enhance our profile and overall effectiveness by focusing on quality of care, applying best practices, creating and sharing knowledge and promoting innovations provincially, nationally and internationally.

Building Upon and Leveraging Our Life-Span Model

We will expand and share our interdisciplinary expertise for all ages with our community partners and improve our best practices through research and education for the benefit of our clients throughout their life-span.

Shaping the Future

We will partner with government to enhance the provincial system of services and play a role in influencing government policy related to developmental, autism spectrum disorder and health services.

Operational Goals

Financials

These summary financial statements were prepared from the audited financial statements for the year ended March 31, 2017 that are available at www.surreyplace.on.ca/accountability

Three Year Annual Expenditure Trend and Business Plan 2017-18 Target ($’000)

Our Services
Have Reached

0

Infants, children, youth and
adults served in 2016-17

1 Total unique individuals served during the period
April 1, 2016 to March 31, 2017 – Reviewed and approved
by Director, Quality and Decision Support

0

Parents of children and youth with autism reported that Applied Behaviour Analysis (ABA) programs led by SPC across the Toronto partnership are respectful, well-coordinated and family-centered (sample size of 1,459)

Service Model Study 2016-17, Surrey Place Centre Research, Education and Evaluation Department (July 2017)

0
%

of the cases clinicians rated all goals as achieved for services provided to adults and children with DD (sample size of 832).

Service Model Study 2016-17, Surrey Place Centre Research, Education and Evaluation Department (July 2017)

From a sample of 106 adults with a developmental disability, the adults and parents who agreed or strongly agreed with the following statements included:

Satisfaction with New Service Model Study 2016-17, Surrey Place Centre Research, Education and Evaluation Department (July 2017)

Goals we set in service were met 86%
The length of service seemed appropriate 90%
I participated in setting goals 91%
I was able to understand activities and strategies given to me 93%
I am satisfied with the overall service 97%
Information given to me was useful 99%
Information clinicians gave me was clear and easy to understand 99%

Clients reside in

EAST

Toronto

Clients reside in

SOUTH

Toronto

Clients reside in

NORTH

Toronto

Clients reside in

WEST

Toronto

Clients reside in in North Ontario and other communities

0
%

of individuals are infants
0 to 6 years old 5

0
%

of individuals are children and
youth 6 to 18 years old 5

0
%

individuals are adults
over 18 years old 5

Characteristics of individuals served during the period April 1, 2016 to March 31, 2017 – Reviewed and approved by Director, Quality and Decision Support

0
%

of individuals
identify as Male 5

0
%

of individuals
identify as Female 5

0
%

individuals speak English as their first language 5

0
%

individuals speak English as their second language 5

Characteristics of individuals served during the period April 1, 2016 to March 31, 2017 – Reviewed and approved by Director, Quality and Decision Support