Annual Report 2015-2016


Surrey Place Centre provides specialized clinical services that are responsive to individual need and promote health and well-being in the Toronto region.
Below is a look at our 2015-2016 Annual Report.

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A message from Our CEO and Board President


Our theme for this year’s annual report is “a time to shine” – a phrase that is exemplified by many of our clients, families, staff, volunteers, partners, funders and communities every day. At Surrey Place Centre, we aim to empower people of all ages with developmental disabilities, autism spectrum disorder, those with visual impairments and their families to live their potential, all their lives. Our goal is to work together continuously with our clients, families, community and funding partners to deliver the best possible results for the people that we serve. Our report highlights just how collaboration between these individuals and groups enables each of us to shine.

In the past year, we provided services and supports to over 6,000 infants, children, youth and adults. Our client and staff stories showcase the various supports and services that we offer, while our significant events, performance measures and financials demonstrate the leadership, care, and responsibility we employ in the delivery of our services and programs to thousands of individuals and families in our community.

We have been diligently working toward achieving our strategic directions of strengthening our capacity and shaping our future. The first stages of our Enhanced Service Model (ECM)—an approach to improve access and responsiveness to clients’ needs, service continuity and transition and discharge planning—are being implemented. In early 2017, our north office programs and services will be relocating to a new 12,000 square foot site that will innovatively improve our ability to meet the needs of those we serve. Meanwhile, in order to learn what we are doing well and where we can continue to improve, our organization is undergoing a volunteer peer review by Accreditation Canada this fall to retain the highest accreditation rating status of Exemplary Standing.

By investing in our people and infrastructure, we will continue to support our clients and their families even more effectively. Thank you for your ongoing commitment to our organization and the potential of the individuals, families and communities we serve.


Steven Finlay
Chief Executive Officer


Dr. Harold Bassford
Board President

Who We Are:


We empower infants, children, youth and adults living with developmental disabilities, autism spectrum disorder and visual impairments to reach their full potential. We offer a variety of groups and workshops for clients, families and caregivers as well as extensive education and consultation services to community agencies.

Learn more about ‘Who We Are’ by watching the video below or by visiting the ‘About Us’ section on our website.

About Our Programs & Services:


Our comprehensive programs and services range from assessment, diagnosis, and one-on-one treatment, to family counselling and group support and are provided by a broad network of clinicians who work together in inter-professional teams to provide optimal service.

Click on the links below to learn more about the program or service.

Our Client Stories


How do our programs and services support those we serve and their families?
Meet some of our clients as they share their stories by clicking on the videos below.

Jody and Mason

Client Story: Jody and Mason


The Blind – Low Vision Early Intervention Program provides early intervention support to children birth to age 6 with a diagnosed visual impairment.

Watch Jody and Mason’s story to learn how the program has changed their lives.

...

Client Story: Cinthia and Jay


The Augmentative Communication & Writing Aids Program (ACWA) at Surrey Place Centre is a specialized Augmentative and Alternative Communication clinic providing service to people with a developmental disability.

Watch Cinthia and Jay’s story to learn how the ACWA program has impacted their lives.

...

Client Story: Pat


Surrey Place Centre empowers infants, children, youth and adults living with developmental disabilities, autism spectrum disorder and visual impairments to reach their full potential. We offer a variety of groups and workshops for clients, families and caregivers as well as extensive education and consultation services to community agencies.

Watch Pat’s story to learn more about Behavioural Therapy, one of the many services we offer at Surrey Place Centre.

What Makes Us Proud


Surrey Place Centre encouraged its employees to share an “I am proud of” moment from this past year. Have a look at what our staff had to say!

Example

Significant Events


It’s been a successful year in so many ways. Below is a look at some of our significant events and accomplishments from 2015-16.

  • April 2015

    Surrey Place Centre (SPC) joins thousands of organizations around the world by lighting up our offices as part of the international “Light It Up Blue” campaign to celebrate World Autism Awareness Day. ❱ Read more about "Light It Up Blue" event

  • June 2015

    An Employee Experience Survey conducted by the National Research Corporation of Canada is launched to support the organization with continuous improvement of our service quality and work life. Results reveal that our overall employee engagement score at 80.8% significantly exceeds the average Ontario health care agency comparator score of 66.9%.

  • September 2015

    The Ministry of Community and Social Services (MCSS) and the Ministry of Health and Long-Term Care (MOHLTC) announce joint funding support for the Developmental Disabilities Primary Care Program (DDPCP). This ongoing program supports primary care providers with guideline-informed health care for people with developmental disabilities (DD) and individuals with an Autism spectrum disorder (ASD).

  • October 2015

    East Metro Youth Services (EMYS) and SPC partner to launch a new weekly ‘what’s up’ Walk In® clinic for children and youth (ages 0 to 29 years of age) living with a DD or an ASD. ❱ Read more about ‘what’s up’ Walk In® clinic

  • October 2015

    SPC receives a Developmental Service Research Grant funding from the Ministry of Community Services (MCSS) to conduct research on individually funded services and supports for adults with a DD in Ontario.

  • October 2015

    A new Applied Behaviour Analysis (ABA) Psychiatric Clinic is launched to provide families and clients with a multidisciplinary approach to the treatment of children and youth diagnosed with an ASD.

  • November 2015

    SPC introduces the Enhanced Clinical Service Model (ECM) with the goal of improving access and responsiveness to clients’ needs, service continuity, and transition and discharge planning.

  • January 2016

    SPC officially kicks off our “Accreditation 2016 Time to Shine” campaign in preparation for our four year accreditation review process with Accreditation Canada in November 2016.

  • February 2016

    The innovative Peel Inclusion Resource Services (PIRS) model receives the bronze award from the Institute of Public Administration (IPAC)/Deloitte Public Sector Leadership Awards Program. Co-created by the Regional Municipality of Peel and five community partner organizations, the PIRS model includes SPC's Blind-Low Vision Early Intervention Program.

  • February 2016

    The Augmentative Communication and Writing Aids (ACWA) program implements pre and post services questionnaires. This important program assists children and their parents developing core communication skills.

  • April 2016

    The annual ABA Jam takes place at the Toronto Metro Convention Centre. Members from partner agencies, autism experts and SPC staff from various programs and services attend sessions focused on sharing the latest research and trends regarding ASD with frontline service delivery staff.

  • April 2016

    Dr. Bill Sullivan, Physician at SPC, is awarded the 2016 Hull-Roeher Award of Merit by the Ontario Association on Developmental Disabilities (OADD). The Hull-Roeher Award is presented to an individual for an outstanding contribution or special achievement in the areas of education, research or service. ❱ Read more about The Hull-Roeher Award

  • May 2016

    Shirley McMillan, Clinical Nurse Specialist at SPC, is nominated for the Toronto Star Nightingale Award. The honour is presented each year to an Ontario nurse nominated by her or his patients or peers.

  • May 2016

    SPC receives a research grant from the Ministry of Children and Youth Services to develop a provincial evaluation tool for the Blind-Low Vision Early Intervention Program.

  • June 2016

    A Staff Appreciation and Recognition Event is held. The event encourages all staff to learn more the organization’s individual programs and services, while an awards ceremony recognizes employees for distinct achievements. The following awards are distributed: 54 long-term service awards honouring employees who have devoted their careers to Surrey Place; a peer nominated award recognizing an employee who consistently has demonstrated our organizational values; and the first ever Health and Safety Award acknowledging an employee’s contributions to making safety a priority at our workplace.

  • July 2016

    SPC announces that, in early 2017, our north office programs and services will be relocated to a new 12,000 square foot site at 2 Champagne Drive in Toronto. This new site will greatly increase our ability to meet the needs of the hundreds of families and clients that we serve.

  • July 2016

    SPC celebrates the 10th anniversary of our Clinical Ethics Committee (CEC). The CEC was established to raise awareness around ethical issues and provide support and education to staff, volunteers and students.

Financials


The full audited financial statements are available here

Where Do Our Funds Come From?

94% Provincial
Government
2% Municipal
Government
3% Other
1% Grants

Where Do We Spend Our Funds

1% Consulting Fees
1% Travel, education and printing
2% Amortization of property and equipment
3% Supplies, equipment and communications
5% Building occupancy
5% Clinical programs
11% Direct funding for autism
72% Salaries and benefits

Our Services Have Reached


6,059
Infants, children, youth and adults in 2015-16

clients surveyed met or partially
met their goals [2]

clients surveyed reported satisfaction
with the services they received [2]

Speak English as their
first language

Speak English as their
second language[1]

1 Enhancing the SPC Clinical Service Model, Data Context Version 5 (June 28, 2016) – Reviewed and approved by Director, Quality and Decision Support

2 Goal Achievement in Developmental Services, Summary 2015/16 – Reviewed and approved by Director, Research and Education

3 Client and Family Feedback Survey – Report for Fiscal Year 2015-16 – Reviewed and approved by Director, Research and Education

Male

Female

Infants
0 to 6 Years Old[1]

Children and Youth
6 to 18 Years Old[1]

Adults
Over 18 Years Old[1]

19%
Clients reside in
West
Toronto
24%
Clients reside in
South
Toronto
22%
Clients reside in
North
Toronto
26%
Clients reside in
East
Toronto
9%
Clients reside in North Ontario communities

Thank You!


We could not continue to help children and adults with developmental disabilities, autism and visual impairments, as well as offer support to their families, without the loyalty of our compassionate donors.


Thank you to the following individuals and groups for so generously supporting Surrey Place Centre in the past year.

Abner Anlacan
Alain Mootoo
Albrecht Hein
Alison, Fair
Andrea Paszti
Barry Isaacs
BLG Foundation
Bond Child & Family Development
Bruce Edwards
Bruce Wilson
Bryan Grant
Carol Culhane
Carolyn Acker
Charlene Oxland
Corey Giovanella
Danielle D’Alesandro
David Watson
Deanna Easie
Dennis T. Hui
Donald Fox
Elisabeth Carter
Elizabeth Scott
Estate of Ilonka Seder Szabolcsi
Estate of Mary Beverly Chilton
Gianoula Vouzcs
Guy Beaudin
Heidi Mitchell
Helen Wojcinski
Hilary Windover
Isaac Raymond
Jane Darville
Janet Vogt
Janice Bacik
Jeanny Scantlebury
Jeff Prentice
John Malone
John Percy
Julie Capitelli
Karen White
Ken Chan
Linda Klevnick
Linette Partridge
Lorna Hegarty
Marcia Williams
Margaret Howard
Mary Ann Nagel
Mary Caravias
Melissa Lavallee
Muriel Flynn
Nadia Mia
Nancy Freeman
Nancy Oomen
Paul Harbridge
Paul Szikszai
Poul & Susan Hausen Family Foundation
R Rendell-Green
Richard & Helene Stesco
Richard Wildes
Robert Perkins
Roberto Gouzak
Shirley Jansen
Simon Bolter
Sonia Kalalng
Susan Tottman
Suzanne Meagher
Terri Hewitt
The White Shrine Of Jerusalem Toronto Shrine No. 4
Valerie Temple